Privacy Policy
How we protect and handle your personal information
At CONSULTING & IT SERVICES LTD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).
Last updated: September 10, 2024
1. Information We Collect
Personal Information
We may collect the following personal information when you use our services or contact us:
- Name and contact details (email address, phone number, postal address)
- Company name and position
- Information provided in contact forms or correspondence
- Details about your environmental consulting requirements
Technical Information
We may automatically collect certain technical information when you visit our website:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website information
- Device and operating system information
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide environmental consulting services and respond to your inquiries
- To communicate with you about our services and your projects
- To improve our website and services
- To comply with legal obligations and regulatory requirements
- To protect our legitimate business interests
3. Legal Basis for Processing
We process your personal information based on:
- Consent: When you provide explicit consent for specific purposes
- Contract: To fulfill our contractual obligations in providing consulting services
- Legitimate Interest: For business operations and improving our services
- Legal Obligation: To comply with applicable laws and regulations
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With trusted service providers who assist in our business operations
- When required by law or to protect our legal rights
- With your explicit consent for specific purposes
- In connection with a business transfer or merger (with appropriate safeguards)
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Secure data transmission using encryption protocols
- Access controls and authentication measures
- Regular security assessments and updates
- Employee training on data protection practices
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically:
- Contact inquiries: 2 years from last contact
- Client project data: 7 years after project completion
- Website analytics: 14 months
7. Your Rights
Under UK data protection law, you have the following rights:
- Right of Access: Request copies of your personal information
- Right of Rectification: Request correction of inaccurate information
- Right of Erasure: Request deletion of your personal information
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data to another organization
- Right to Object: Object to processing based on legitimate interests
8. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.
11. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
CONSULTING & IT SERVICES LTD
4 New Road, Lesmahagow, Lanark, Scotland, ML11 0EX
Email: [email protected]
Registration Number: 818870
Data Protection Officer
For data protection matters, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk